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Duty Manager
Narrabundah, ACT

Our client is located in the leafy, quiet suburb of Narrabundah, and just minutes from the many attractions of the city. Winner of multiple regional tourism awards, this 4-star property has with 207 rooms ranging from the comfy standard rooms for the budget conscious through to our Superior rooms.
The full time Duty Manager will be instrumental in the smooth and efficient running of the hotel. The Duty Manager leads a highly professional and engaging service culture, ensuring all areas of the operation perform to budget while developing and reinforcing strong team morale and effective training procedures. This dynamic role will suit and industry professional that is highly proficient and skilled.
Role and Responsibility
• Ensure effective management all departments during operating hours, which will include conducting operational shifts work during evenings and weekends.
• Resolve all guests’ complaints to the guests’ satisfaction.
• Establish and maintain an effective and efficient recruitment, induction, training procedures.
• Provide feedback and re-training for all employees as necessary.
• Maintaining grooming standards for all employees.
• Involved in the yearly performance reviews and employee’s development for all employees i.e., full-time, part-time, and casual.
• Lead and support the management ‘Team Ethos’ promoting daily; ‘High Engagement with Customers’, ‘Fast, Responsive Service’, ‘5-Star Presentation and Product’, and ‘Fun, Supporting Team Culture’.
• Focus on theatre and flair for all patrons.
• Maintain liaison with existing clients, residents and businesses, as well as focusing on establishing new business.
• Develop good relationships with regular and new clientele.
• Support positive and effective relationships with key suppliers and contractors.
• Support close and beneficial relationships with suppliers, with clear targets and advantageous agreements for the hotel.
• Lead in the development and service of a variety of high-end bespoke functions/events.
• Assist in preparation of forecast and actual budgets.
• Support profitability by working as part of a team tasked with achieving and exceeding budgeted, beverage sales, food sales and work within set budgets in relation to Wage Cost and Cost of Goods.
• Responsible as appropriate for certain food and beverage requisitions by following proper requisitions procedures.
• Ensure close and effective stock control, by supporting sound ordering, stock receiving and stock taking practices regarding quality, timeliness and pricing. Work closely with the Restaurants Venues Manager and Bar Manager, Housekeeping supervisor, Front Office Manager, Premises manager and other supervisors.
• Formulate and execute practices and techniques about service methods, to ensure efficiency, consistency, and minimal wastage.
• Maintain hotel patron control policies.
• Assist with maintaining records and achieving target including inventory, labour cost, cost of sales, breakage, etc.
• Assist in menu planning and pricing strategy, closely controlled for best product, high sales and optimum margins.
• Support accurate entry and pricing on Point of Sale (POS) systems.
• Ensuring cashiering i.e. payment methods including cash, eftpos, credit card, room charge, etc are handled accurately on a daily basis.
• Strong and effective communication methods with Management and Staff.
• Planning of effective rosters on a weekly basis in line with budget.
• Reporting to the General Manager as required, detailing progress, week in review, new ideas.
• Implementation of set procedures to create consistent practices for all service periods.
• Ensuring all equipment is properly maintained during service and in storage.
• Assist in advertising and promotions in relation to bars and the wider hotel.
• Undertake any other duties assigned by the General Manager

What we want from you
• Hospitality experience in hotel operational mangement.
• Should possess in depth knowledge of management preparation and presentation.
• Previous experience and knowledge of H&L / Micros POS will be advantageous
• Completion of activity and results in line with the sales budget.
• Personal performance in line with approved KPI’s.
• Positive contribution to the overall business objectives and reputation of the hotel.
• Positive and constructive contribution to the hotels’ culture, demonstrating an ability to create a cohesive work environment through positive reinforcement of the expectations of the Bar Manager and management.

Salary will be based on experience and qualifications and will be a basic salary of between $60,000-$70,000 per annum + superannuation.

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    Narrabundah ACT

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   Posted 19 Jul 22

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